New York City Pro Shop

At Joe Read, we aim to provide a seamless shipping experience for our customers. Please review our shipping guidelines below:

Processing Times:

• Orders are typically processed within 1-3 business days.

• Orders placed on weekends or holidays will be processed the next business day.




Shipping Rates:

• Domestic Shipping: We offer standard and expedited shipping options within the U.S. Shipping costs are calculated at checkout based on your location and selected shipping method.

• International Shipping: We ship worldwide. Shipping costs and delivery times vary depending on the destination.




Estimated Delivery Times:

• Domestic (U.S.): 3-7 business days for standard shipping, 1-3 business days for expedited shipping.

• International: 7-21 business days, depending on the destination and customs processing.

Tracking:

Once your order is shipped, you will receive an email with your tracking number. You can track your order using the link provided.

Customs & Duties:

For international orders, customs and duties may apply. These are the responsibility of the customer and are not included in the shipping fees at checkout.

Lost or Stolen Packages:

Joe Read is not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier for assistance.

Returns:

Please refer to our Return Policy for more details on returns and exchanges.

Care Instructions for Hats

• SPOT CLEAN ONLY
• DO NOT WASH
• DO NOT BLEACH
• DO NOT TUMBLE DRY
• DO NOT IRON
• DO NOT DRY CLEAN

Care Instructions for Garments

To maintain the quality and longevity of your luxury piece, please follow these care guidelines:

• Dry Clean Only: For best results, we recommend professional dry cleaning. Avoid home washing to preserve the fabric and detailing.

• Handle with Care: If necessary, spot clean with a gentle, damp cloth. Avoid harsh chemicals or abrasive scrubbing.

• Storage: Store your item in a cool, dry place, away from direct sunlight. Use garment bags for delicate fabrics to prevent dust and damage.